RemoteLock is a cloud access control platform used by property managers, multifamily operators, vacation rental managers and commercial facilities teams. It changes the workflow around keys, codes, fobs and mobile credentials: instead of configuring each door locally or coordinating physical key exchanges, an operator can issue, schedule and revoke access from a central system. That makes it most relevant where resident, guest, employee and vendor turnover creates recurring administrative work.
The product is CRE adjacent rather than a complete property management system. It does not replace leasing, accounting, maintenance or asset management software. Its job is narrower: connect compatible access hardware to operational systems and turn events such as reservations, move ins, work orders or staffing changes into credential actions. Buyers should evaluate it as an access operations layer within the property technology stack, not as the operating system for an entire portfolio.
RemoteLock’s clearest differentiator is its hardware agnostic strategy. Operators can manage supported products from several established lock and access manufacturers instead of accepting a single vendor’s vertically integrated hardware package. RemoteLock says its platform supports more than 800 hardware and software integrations. That breadth is attractive for acquired portfolios, phased retrofits and operators whose buildings already contain different lock generations, although compatibility must still be confirmed model by model.
BestCRE analysis: RemoteLock is a credible specialist for distributed properties and mixed access environments. Its value rises with door count, user turnover and the cost of on site intervention. The buying risk sits in the details: exact hardware support, credential behavior during connectivity loss, integration depth, implementation responsibility and recurring fees. A controlled pilot across representative doors is more informative than a broad platform demonstration.
What RemoteLock Does and How It Works
RemoteLock provides a central dashboard for creating and managing access credentials across supported locks and connected access systems. Administrators can assign entry rights by person, door, property, role and schedule, then revoke those rights without recovering a physical key. The platform is designed to cover unit entrances, common spaces, amenities, package rooms and commercial areas. Audit history gives operators a record of credential activity, subject to the reporting capabilities and connectivity of the underlying device.
Automation is the operational core. When RemoteLock is connected to a property management, reservation or hospitality system, an event in that system can trigger creation or expiration of a credential. A guest code, for example, can correspond to a reservation window, while staff or vendor access can follow recurring schedules. This reduces manual code entry and limits the time during which a credential remains valid. Buyers should test how exceptions, extensions, cancellations and duplicate records are handled, since those edge cases determine whether automation removes work or merely relocates it.
The platform also provides a developer API and partnership options for software vendors that want to place access functions inside their own product. This expands RemoteLock beyond its native dashboard, but an integration listing alone does not establish two way synchronization or complete workflow coverage. Some connections may automate credential creation, while others may expose a narrower set of actions. BestCRE analysis: procurement should map every required workflow to a supported lock, integration trigger, failure alert and manual fallback before standardizing. Offline operation is particularly important because cloud administration does not guarantee that every credential update reaches every door immediately.
9AI Framework: Dimension by Dimension Analysis
CRE Relevance: 8/10
RemoteLock earns an 8 for CRE relevance because it directly addresses a frequent property operations problem: controlling access for residents, guests, employees, cleaners, contractors and vendors across many doors. Multifamily and commercial buildings are explicit use cases, and integrations with systems such as Yardi, AppFolio, RealPage and Rent Manager place the product within recognizable CRE workflows. The score stops short of the top tier because RemoteLock is also heavily oriented toward vacation rentals and hospitality, and it does not manage core CRE functions such as leasing, accounting, maintenance or valuation. BestCRE analysis: this is specialized infrastructure for property operations rather than a broad CRE platform. Its relevance is highest for operators with distributed assets, frequent credential changes or mixed lock estates, and lower for owners that outsource building access or operate a small number of conventionally keyed properties.
Data Quality and Sources: 7/10
RemoteLock earns a 7 for data quality. Access records are inherently operational and time sensitive, and the platform centralizes credentials, schedules, doors and audit activity that would otherwise be scattered across devices or local systems. Data quality still depends on upstream records, lock connectivity, correct door mapping and disciplined user administration. A wrong reservation date, stale employee status or incorrectly assigned lock can generate a valid credential with the wrong permissions. The vendor does not publish enough standardized information to establish error rates across its full hardware and integration catalog. BestCRE analysis: buyers should treat synchronization health, exception queues and device status as data governance requirements. During a pilot, teams should deliberately test cancellations, extensions, reassigned units, overlapping reservations and disconnected locks. The platform can improve consistency, but it cannot independently repair inaccurate source data or poor operating procedures.
Ease of Adoption: 8/10
RemoteLock earns an 8 for ease of adoption because its central interface and compatibility strategy can reduce the need to replace every existing lock at once. Code scheduling, remote revocation and reusable workflow rules are understandable to property teams, and integration with an existing management system can keep routine credential work out of a separate dashboard. Adoption is not frictionless. Hardware must be identified precisely, doors mapped correctly, permissions designed and staff trained on exceptions. Some properties may need gateways, network changes, lock firmware work or physical installation. BestCRE analysis: adoption should be staged by property and door type, beginning with a representative mix of units, common areas and staff entrances. A portfolio wide rollout becomes reasonable only after the operator confirms credential delivery, offline behavior, alert handling and escalation ownership. The score reflects approachable daily administration, not an assumption that deployment is simply a software configuration exercise.
Output Accuracy: 8/10
RemoteLock earns an 8 for output accuracy because its principal outputs are concrete permission actions: a credential should work at specified doors during specified times, and it should stop working when authorization ends. These results are easier to verify than predictions produced by analytical software. Accuracy nevertheless spans several systems. The source application must send the correct event, RemoteLock must translate it properly, and the device must receive and enforce the change. Connectivity delays, clock configuration, hardware limitations and manual overrides can affect the observed result. The vendor does not publish a portfolio wide credential success rate. BestCRE analysis: buyers should measure completed access events, failed synchronizations, delayed revocations and manual interventions during the pilot. They should also distinguish between a correct platform instruction and a lock that did not receive it. That separation matters for troubleshooting, service commitments and vendor accountability.
Integration and Workflow Fit: 10/10
RemoteLock earns a 10 for integration because interoperability is central to the product rather than an accessory. The platform supports multiple lock manufacturers, property systems, booking applications and operational tools, while its developer platform enables embedded access workflows. Named connections include major CRE and hospitality systems, giving operators a plausible route from reservation or resident data to credential automation. The breadth is unusually strong for a specialist access platform. The score does not mean every connection is equivalent. Integration depth, synchronization direction, available triggers, update timing and exception handling can differ. BestCRE analysis: buyers should ask RemoteLock to demonstrate their exact software edition, lock model and workflow instead of relying on a partner logo. They should document which system owns identity, dates and door assignments, and determine how failed events are surfaced. Integration is the strongest reason to shortlist RemoteLock, but precise compatibility remains a contract and testing issue.
Pricing Transparency: 5/10
RemoteLock earns a 5 for pricing transparency. The company directs buyers toward pricing information and sales engagement, but complete, standardized subscription pricing for every deployment configuration is not publicly established. Buyers may face costs tied to software, door count, device type, integrations, hardware, gateways, installation or support. Without a full public schedule, a property team cannot reliably calculate portfolio cost from the website alone. This score follows BestCRE’s ceiling for vendors that do not publish sufficiently complete pricing. BestCRE analysis: request a written total cost model covering the initial term, renewals, implementation, training, replacement devices, connectivity components and any charges for premium integrations or API use. The proposal should state minimum commitments and treatment of temporarily inactive doors. Pricing may still be competitive, particularly when compatible hardware can be retained, but transparency is limited until the buyer receives a property specific quote.
Support and Reliability: 7/10
RemoteLock earns a 7 for support. The company advertises assistance through phone, email and live chat, and it provides frequently asked questions and other support resources. Those channels are appropriate for an access product, where a failed credential can become an immediate guest, resident or employee issue. Public availability of channels, however, does not establish response times, after hours coverage, escalation procedures or remedies for every plan. The division of responsibility among RemoteLock, the lock manufacturer, an installer and the property system provider can also complicate incident resolution. BestCRE analysis: buyers should negotiate a clear support matrix before rollout. It should identify who owns device failure, integration failure, connectivity loss and emergency entry, with response expectations for each. References should be requested from customers using comparable hardware and operating hours. The score recognizes accessible support options while reserving higher marks for more publicly detailed service commitments and independently verifiable performance.
Innovation and Roadmap: 7/10
RemoteLock earns a 7 for innovation. Its meaningful innovation is architectural rather than dependent on artificial intelligence: a common cloud layer can coordinate credentials across different hardware brands and property applications. That reduces the lock in associated with a single vertically integrated device ecosystem and enables operators to automate access using events already present in their management systems. Scheduling, remote revocation and audit trails are established access control capabilities, so the individual features are not novel by themselves. BestCRE analysis: the product’s originality lies in assembling broad interoperability into an operator friendly service for distributed properties. That is useful innovation, but it should be judged through supported workflows and reliability rather than the size of a partner catalog. RemoteLock does not publicly establish an advanced AI capability that materially changes underwriting, leasing or autonomous property decisions. Buyers should value practical automation here, not assume that every automation qualifies as AI.
Market Reputation: 7/10
RemoteLock earns a 7 for market reputation. It presents named case studies across vacation rentals, multifamily and commercial operations, including Roers Companies, Hogsalt and Mint House. The company also works within a recognizable ecosystem of lock manufacturers and property software providers, which supports its credibility as an established access specialist. Public case studies remain vendor selected evidence, however, and they do not reveal retention, incident frequency or satisfaction across the full customer base. The vendor does not publish all metrics needed for a more definitive market assessment. BestCRE analysis: references should match the buyer’s asset type, lock mix and service hours. A multifamily owner should not rely only on hospitality evidence, and a commercial operator should speak with customers managing employee and vendor access at comparable scale. The score reflects visible operating history and partner breadth, tempered by limited independent performance disclosure.
Who Should Use RemoteLock
RemoteLock best suits multifamily and commercial operators that manage frequent access changes across many doors, buildings or user groups. It is particularly relevant when staff issue credentials to residents, cleaners, maintenance teams, vendors and contractors, or when acquisitions have produced a mixed hardware estate. Operators using supported property systems can gain more value because leasing, reservation or occupancy events can drive access workflows. A regional or national portfolio with costly site visits has a stronger case than a single, locally staffed building.
Vacation rental managers and independent hospitality operators are another clear fit, especially where self check in and recurring turnovers make physical key exchange impractical. Technology leaders should shortlist RemoteLock when hardware choice and integration flexibility matter more than buying a closed, single vendor access stack. BestCRE analysis: the ideal buyer has defined permission policies, reliable source data and someone accountable for lock health. It should also have enough repeated credential activity that automation offsets deployment and subscription costs. Facilities and operations teams should participate alongside IT, security and property management because each group owns a different part of the workflow.
Who Should Not Use RemoteLock
RemoteLock is less suitable for an owner seeking a complete property management, accounting or leasing platform. It addresses access workflows and should be paired with the systems that hold resident, tenant, employee or booking records. A small property with stable occupants, few doors and inexpensive on site key administration may not generate enough avoidable labor or lockout cost to justify another subscription and integration layer.
It may also be the wrong choice when mandated security standards require a narrowly specified on premises architecture, when the installed lock models are unsupported, or when the operator wants one manufacturer accountable for hardware, software, installation and service. Buyers unwilling to maintain accurate identity and scheduling data should not expect automation to solve their process problems. BestCRE analysis: if connectivity is unreliable and offline behavior cannot satisfy the property’s risk requirements, postpone deployment or use a different access design. Mission critical facilities should complete security, privacy and resilience reviews before treating RemoteLock as an approved control system.
Pricing and ROI Analysis
RemoteLock does not publish a complete, universally applicable price schedule that allows every buyer to calculate total cost without a quote. Pricing can depend on portfolio configuration, compatible hardware, required integrations and implementation scope. Buyers should request separate figures for software subscriptions, locks, gateways or hubs, installation, training, API access, support levels and renewal increases. They should also confirm whether charges follow doors, devices, properties or another unit, and whether minimum commitments apply.
BestCRE analysis: use a simple annual avoided cost test. Multiply monthly access related service calls by the fully loaded cost per visit, then add staff hours spent creating, changing and revoking credentials multiplied by hourly labor cost. Compare that annual amount with the complete first year and recurring RemoteLock costs. For example, a buyer should insert its own verified values into: avoided visits plus reduced administration plus avoided rekeying, minus subscription, hardware, installation and support costs. Do not use RemoteLock’s marketing percentages as the investment case without validating them in a pilot. The payback argument is strongest where remote interventions are expensive, turnover is frequent and existing compatible hardware can remain in service.
Integration and CRE Tech Stack Fit
RemoteLock fits between systems of record and the physical access layer. Integrations with platforms including Yardi, AppFolio, RealPage, Guesty and Rent Manager can connect resident or reservation events to credential workflows. Hardware relationships span recognized manufacturers such as Allegion, Dormakaba, Kwikset, Schlage and Yale. The developer API can support custom products or internal portals where a packaged connector is insufficient.
A buyer should distinguish catalog breadth from workflow completeness. Ask which fields synchronize, which events trigger changes, how quickly updates propagate and whether errors return to the source system. Confirm exact software editions, regional availability, lock models and firmware. BestCRE analysis: assign one system as the authority for each identity, date range and door assignment, then document the fallback when integration or connectivity fails. This governance prevents staff from correcting the same record independently in multiple applications and creating conflicting access rules.
Competitive Landscape
SmartRent is the closest alternative for multifamily buyers wanting a broader smart apartment platform that can combine access with connected home and property operations capabilities. Latch, through its building access offerings, is another option for operators seeking a more vertically designed resident and building experience. RemoteLock is generally more compelling when preserving hardware choice and coordinating mixed lock brands are primary requirements. Buyers should compare exact device support, mobile credential experience, implementation responsibility and recurring cost rather than selecting from category labels.
Brivo is a mature alternative for commercial access control, particularly when enterprise security administration, controllers and a conventional commercial dealer ecosystem matter. Kisi also targets cloud managed workplace and commercial access with a modern administrative experience. Those products may fit a security led commercial deployment better, while RemoteLock has a clearer operational story across rentals, hospitality and mixed property portfolios.
BestCRE analysis: DoorLoop, Entrata, AppFolio and Yardi are not direct substitutes for the physical access layer, even though they compete for a portion of the operator’s technology budget and may initiate connected workflows. The practical decision is often whether RemoteLock complements the incumbent property system better than an access module, hardware vendor platform or broader smart building package. Run the same credential scenarios through each finalist and compare failures, operator steps and total ownership cost.
The Bottom Line
RemoteLock should make the shortlist for operators that need centralized, automated access across distributed properties or mixed lock brands. Its interoperability is the strongest buying argument, particularly when replacing all existing hardware would be costly or operationally disruptive. The platform is not a substitute for a property management system, and its value depends on precise compatibility, dependable source data and well designed exception procedures.
BestCRE analysis: approve a limited deployment only after RemoteLock demonstrates the buyer’s exact locks, integrations and offline scenarios. Measure failed credential events, manual interventions, support response and avoided site visits, then price the rollout using a complete multiyear proposal. Proceed portfolio wide if the pilot shows reliable revocation and materially less administrative work. Choose Brivo or Kisi when commercial security architecture dominates, or evaluate SmartRent and Latch when a broader resident technology package matters more than hardware independence.
About BestCRE
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Frequently Asked Questions
What is RemoteLock?
RemoteLock is a cloud platform for managing access credentials across compatible smart locks and access systems. Property managers, multifamily operators, vacation rental managers and commercial facilities teams use it to control who can enter particular doors and during which times. Administrators can create, schedule and revoke codes or other supported credentials from a central interface, while audit records help them review access activity. RemoteLock is not a full property management or building accounting system. It sits between operational software and physical doors, translating resident, guest, employee or vendor requirements into access permissions. BestCRE analysis: its strongest use case is a distributed portfolio where frequent access changes, mixed lock brands or costly site visits make manual administration inefficient.
How does RemoteLock compare with SmartRent, Brivo and Kisi?
RemoteLock differentiates itself through broad hardware and software compatibility, making it attractive for operators that want one management layer across supported lock brands. SmartRent may be stronger when a multifamily owner wants a wider smart apartment package alongside access. Brivo is a significant commercial access alternative with an established security and dealer orientation. Kisi also focuses on cloud managed access for workplaces and commercial facilities. BestCRE analysis: there is no universal winner because the architecture and asset type matter. RemoteLock deserves an advantage when preserving existing compatible hardware and connecting rental workflows are priorities. Brivo or Kisi may fit security led commercial deployments better, while SmartRent may suit operators consolidating several connected property functions. Compare exact lock support, offline behavior, credential types, integrations, support ownership and total cost.
How much does RemoteLock cost?
RemoteLock does not publish a complete standard price schedule that covers every property, device and integration configuration. A buyer should obtain a written quote that separates subscription charges from hardware, gateways, installation, training, support and any API or premium integration fees. Confirm the billing unit, minimum commitment, contract term, renewal treatment and charges for inactive or replacement devices. BestCRE analysis: calculate value using the buyer’s own operating records. Add annual spending on access related site visits, rekeying and staff time spent managing credentials, then subtract the full first year and recurring platform costs. A pilot should establish how much work is actually avoided. Portfolios with frequent turnover and expensive field visits are more likely to justify the investment than small, stable properties with local staff.
Who should use RemoteLock?
RemoteLock is best suited to multifamily, vacation rental, hospitality and commercial operators that administer many changing credentials across multiple doors or locations. It is especially relevant for portfolios containing supported hardware from different manufacturers, since a common management layer may reduce the need for a complete replacement program. Teams already using a compatible property management or booking system can automate access around move ins, reservations, departures and scheduled vendor work. BestCRE analysis: the strongest buyer has measurable access administration costs, accurate source data and clear responsibility for devices, integrations and emergency entry. Small properties with stable occupants and simple key procedures may see limited benefit. High security facilities should first verify architecture, credential controls, offline operation, audit requirements and incident support against their formal security standards.
Will RemoteLock become more useful as property operations adopt AI?
RemoteLock could become more useful as property systems improve anomaly detection, workflow automation and operational forecasting, but buyers should separate future potential from current capabilities. Access platforms hold timely signals about credential issuance, door events and device status. With appropriate privacy and security controls, those signals could help operators identify unusual patterns, prioritize maintenance or improve staffing workflows. RemoteLock does not publicly establish an advanced AI capability that should drive a purchase decision today. BestCRE analysis: near term value will come from dependable integrations, accurate permissions and fewer manual interventions, not speculative autonomy. Buyers should ask how the product roadmap addresses identity governance, exception detection, auditability and human approval. Any future AI function should provide explainable alerts and bounded actions, while access decisions with safety implications retain clear operator control.
Related Reviews
Compare RemoteLock with other tools BestCRE has scored in the same category: DoorLoop, Entrata, Moved. Explore more CRE AI tool reviews in our Best CRE AI Tools directory. For sector-specific analysis and market intelligence, visit our 20 CRE Sectors hub.
